Returns & Refunds

Count the cartons against the delivery note and check them for damage before you sign for them. If a carton is damaged, note it on the delivery receipt and photograph it before opening.

Then call 9830474205, email info@kingg.co.in, or use our contact form, quoting your invoice number.

Report transit damage or missing items within 48 hours of delivery, with photos of the packaging and the damaged items. Once we've confirmed it, we'll send replacements at no cost, or refund the affected items if you prefer.

If items are faulty (for example, broken mechanisms, misprints we caused, or a specification that differs from your written quote), report it within 7 days of delivery with photos and the number of units affected. We may ask you to return samples or the affected stock; if so, we arrange and pay for the return.

After inspection we replace the faulty units or refund them. The choice is yours where both are possible.

Items printed, embossed or foiled with your logo are made only for you, so they can't be returned because you changed your mind or ordered too many.

If the branding doesn't match the placement and design you approved before production (wrong position, colour noticeably different from the approved proof, or a defect in the print), that's our fault: we reprint or refund the affected units under the defect terms above.

We don't accept returns of correctly supplied, unbranded stock as standard. Ask us anyway: if we agree to take it back, we'll confirm the terms (including any restocking or freight cost) in writing first.

• Before dispatch, unbranded items: you can cancel and we refund any advance in full.
• Branded items before production starts: you can cancel and we refund any advance in full.
• Branded items after production starts: we refund the advance minus the cost of work already done, which we'll show you.
• After dispatch: the returns rules above apply.

Approved refunds are paid to the account you paid from, by the same method (bank transfer, cheque or cash), within 14 days of approval. Where GST was charged, we issue a credit note against the original invoice.